|Thank you for a great experience renting from you and your staff during the American Airlines Celebrity Ski Event. We always enjoy our trips to Vail and it is because of great service provided by people like you at Charter Sports. I especially appreciate the advice you gave me regarding my feet and boots. You were right about just a thin sock and a more snug boot!
Laurie and Jay
|1st impressions are often lasting.....
The people working at Vail Cascade Charter Sports shop could not have been nicer or more helpful. From the bell man to the ski shop guys, they were all wonderful. We really appreciate Charter Sports attention to detail and real concern for our entire Vail experience. Our family had the vacation of a lifetime. Keep up the good work and ski a run for the Johnson family.|
|Charter Sports has a great staff and are very accommodating. They improved our stay greatly with their service. Thank you Charter Sports!
The Charter at Beaver Creek
|Great Service, nice people working on the ski rentals - very helpful!|
|Just a quick note to let you know what a great experience I had dealing with Mr. Lloyd Rodriguez during my recent visit to Avon Colorado. Dealing with Mr. Rodriguez and renting equipment from him was a most pleasant experience and a demonstration of exceptional customer service in action. He is truly an invaluable asset.
|I just wanted to let you know about my recent experience at Beaver Creek. My family and I were there for the week of 2/20 and stayed at the Christie Lodge. We decided to check out your store at the lodge for demo skis and board. We had not been to Beaver Creek in a few years. This trip, Mark Kronen helped us and he could not have been any more helpful and patient. Each time we came into your store, he or whoever was there had a great attitude and we really felt that they wanted us to be happy with the equipment, whether the item was in the store or they had to get it from another store. Your prices are competitive and the service is GREAT. I would certainly rent skis from you on future trips to Beaver Creek.
|I am writing to tell you how impressed we have been with Mike Allen. Susan and I have been making a yearly trip to the Marriott Mountain Resort for about 4 years now. On our last two trips, we have requested the help of Mike for some minor problems that arose, and his response has always been 200%.
Susan and I are very aware of employees that either represent their companies well or poorly, and Mike couldn\'t be better at representing Charter Sports.
In addition to our personal interactions with Mike, we happen to come back from skiing one day when Mike was holding a meeting with the staff members. His positive interaction with the staff and encouragement to do better displayed excellent leadership.
Susan also noticed that when Mike is handling a minor chore his eyes are scanning the shop. This man obviously cares about all that is going on around him.
Mike is certainly one reason we continue to return to the Marriott. As serious skiers, we own our own equipment, and buy the best equipment we can afford. Having the confidence that our equipment is well cared for contributes to a relaxing vacation.
Herb and Susan
|You are an amazing staff at Charter Sports, we were so pleased with your customer service, and we were a lot of work to please.
You all exceeded our expectations in every way with your knowledge, patience and caring service, and made our ski week a lot more fun.
Thanks so much for your friendly service!|
Mike, Cristina, Nicole and David
|I would like to commend the folks at the BlueSky in Breckenridge. Those guys are great and very helpful; they seem engaged with each customer to ensure the best mountain experience possible. I would recommend that shop to friends and family anytime; in fact I already have!
Thanks so much!
|Ski concierge staff exceeded expectations - no advice here just wanted to comment on how great they were! Energetic, motivated, helpful.|
|Customer Service at Charter Sports was excellent!! From the boot fitting to the ski valet the friendly service and quality product was awesome. Everyone at Charter Sports was great!.|
|We had such a great experience with the Charter at Beaver Creek! They were so helpful and professional. The equipment is top-notch. It is so easy to just walk to if you have any questions or need to change equipment. I HIGHLY recommend them!!!|
|I wanted to let you know about the service we received while staying at the Christie Lodge. The staff there were exceptionally friendly and helpful. This is probably one of the busiest weeks but we still received excellent service.
I work for a service business as well and usually only get to hear
complaints. Excellent service should also be recognized.
Thanks for another great year at Beaver Creek.
|I want to thank you and your staff for a great year of services that you have provided my guests and I this year. Stacy and staff with your new shuttle have been great and the people at Charter Sports have been terrific. The manor in which you treat your guests from the condos to the ski room is a great service for the Cascade Resort.|
|My family had a great vacation at your hotel and I wanted you to know that your staff is well trained in dealing with people from all over the world. The concierge services helped us with reservations and transportation in a very relaxed professional manor. My son had some equipment problems with his equipment due to the airline damage, the people at Charter Sports provided us with unbelievable attention and terrific service in the ski storage and rentals program. Thanks for a great vacation experience.|
|We rented from your store (at St. James Place) last week, and just wanted to thank Dennis (and Adam too, I think) for being so courteous to us regarding our rentals. We had a group of ten, and they made sure everything went quickly and smoothly for us.|