FAQs

General FAQs

All Charter Sports Ski & Snowbaord Rentals locations in Vail, Beaver Creek, Breckenridge and Copper Mountain are open regular hours.

Reservations are not required, but are strongly recommended. We will work off your renter data and select appropriately sized gear for your rental experience. By having a reservation, your equipment will be set aside with your name, pre-teched, and ready to go the day before your first ski day. This GRAB & GO process will absolutely expedite your rental experience and help limit the time spent in our stores.

Simply click the reservation link BOOK NOW, “Reserve Skis/Boards”, choose your shop location, and follow the easy-to-read steps.

Yes, absolutely! When making a reservation and choosing your dates of skiing, check the box indicating that you will pick up your rental after 1 pm and before 7 pm the day before your first ski/ride day. If you are delayed, do not worry, we always hold the reservations for 24 hours from pick up date.

Yes, absolutely. When making a reservation, select the location renting, enter the first day of rental, last day of rental, and check the box indicating that you will pick up your rental after 1 pm and before 7 pm the day before your first ski/ride day. If you are delayed, do not worry, we always hold the reservations for 24 hours from pick up date.

You Bet! Skiers and riders often change models and/or lengths during the course of their stay. You can exchange at any time, at any of our locations and even switch between skis and snowboards! We want to make sure you have a no-hassle experience in the shops, so you can have a great time on the hill.

Our Winter shop hours are from 8 am to 7 pm, daily. During the Summer, we are open from 9 am to 6 pm.

Your boot will most likely be the exact same size as the shoe you are currently wearing. Our ski boots have been selected for their comfort and performance. Our trained technicians will convert your shoe size and fit each customer individually in our shops to ensure a proper fit before you hit the hill.

No Problem! Bring your skis in and we’ll set you up on a snowboard. There may be a slight price adjustment depending on the package you select.

Yes! Simply include the specific request in the “Questions/Special Requests” section. We cannot guarantee a specific request, but we will do our best to provide the requested equipment, of find you a suitable alternative.

Yes! You may pick up and drop off at any one of our convenient locations.

We carry up to a size 15 ski and snowboard boot, advanced reservations are strongly recommended as we have limited quantities in those sizes.

Simply choose the ski or board package you would like to reserve, but do not check “with boots”. As long as your boots meet industry standards (i.e. no excessive wear), we will adjust our skis to your boots at the time of fitting.

We will follow all local, county, and state guidelines. This may include limiting the number of guests inside our stores, facial coverings, social distancing, sanitation stations, floor markings, plexiglass protective barriers, touchless payment, and all rental equipment will be sanitized prior to each use. We will also implement enhanced cleaning procedures for high touch areas throughout our stores, as well as increased frequency. As CDC guidelines permit, we will ease these requirements as necessary.

Ski Rental FAQs

Ski boot rentals are not available without skis.

Yes, you can use your own ski boots with rental skis.

Yes, when boots are selected during the rental process.

Packages are built dynamically, guest indicate “with boots” and “with helmets” and are charged accordingly.

No, goggles are not available for rent and are not included with helmet rentals. They are available for sale. Goggles have a soft liner that would absorb sweat from a guest, and would not be good rental products. Also they can scratch easily and therefore would not be good rentals.

No, lift tickets do not include rentals, The mountain operator is the only entity that can offer lift tickets and lessons, and rentals are an additional charge.

Depends on the location (market), package request and if the guest made a reservation. By reserving in advance, guests receive a 30% discount off of rentals, packages range from $31.50 to $66.50 per day, plus tax and an optional $5 per day DAMAGE WAIVER INSURANCE.

Snowboard Rental FAQs

We do not offer boot only rentals.

Packages are built dynamically, guest indicate “with boots” and “with helmets” and are charged accordingly.

Depends on the location (market), package request and if the guest made a reservation. By reserving in advance, guests receive a 30% discount off of rentals, packages range from $31.50 to $66.50 per day, plus tax and an optional $5 per day DAMAGE WAIVER 

We offer snowboard rentals for all ages and abilities, from high quality demo snowboards for advanced riders to more basic “LTR” Learn to Ride boards for beginners.

Packages are built dynamically, guest indicate “with boots” and “with helmets” and are charged accordingly.

Snowshoe Rental FAQs

We offer snowshoes in two sizes, men’s and women’s. We do not offer kids snowshoes.

Snowshoes strap on over your hiking shoes or boots and adjust to your feet. The additional surface area helps you to stay on top of the snow, and not sink in.

Snowshoes strap on over your hiking shoes or boots and adjust to your feet.

Snowshoes come in an easy to carry bag, and include hiking poles.

Snowshoes are no different than walking in a hiking shoe or boot.

One could attach snowshoes to their backpack by clipping the straps to the backpack.

We recommend wearing comfortable, waterproof hiking shoes or boots.